如何妥善通知交期延迟-英文邮件模板大全(2022)

给你的客户写一封延迟交货的通知邮件是很重要的。 这将使你能够通知他们关于他们的订单的状态和下一步是什么。 在这封邮件中,建议对延迟表示歉意,特别是如果是大订单。你也可以根据需要附上发票或收据。即使有些客户会因为你的延迟交货而感到不安,并发出抱怨和投诉,但要让他们知道你感谢他们的业务和支持。如果他们以前从你这里订购过东西,而且你和他们的关系很好,不要犹豫,问他们是否愿意把订单搁置一小段时间,或者全部取消。

基本原则

在给客户写延迟交货邮件时,必须包括以下信息。

问候客户的名字

以 “你好 “或 “嗨 “开始你的电子邮件,然后是你客户的名字。这不仅可以使你的电子邮件个性化,而且还可以帮助客户感觉到与你的业务有更多联系。最好是用他们的名字来称呼他们,因为这显得不那么正式,更友好。

告知客户有关情况

接下来的部分应该是告知客户订单的情况。如果产品还没有发货,让他们知道你预计什么时候发货,这样他们就能知道包裹需要多长时间才能到达他们那里。如果产品或货物有任何问题,也要让你的客户知道。

客户更欣赏诚实的态度。他们宁愿迟到也不愿得到一个虚假的承诺,所以对他们诚实是很重要的。

为他们提供解决方案

如果你在交货时遇到问题,让你的客户知道你需要多长时间来解决这个问题,以及他们什么时候可以期待他们的货物。 让他们知道你是否能够提供一个即时的解决方案,或者他们将不得不再等待一段时间。

承认这种情况带来的不便

客户不会考虑幕后发生了什么,他们关心的是尽快收到他们的产品。 通过告诉他们你理解这可能会给他们带来一些不便,你就表明你把他们的最佳利益放在心上。

告知他们接下来会发生什么

让你的客户知道紧接着的步骤是什么,以及他们是否有什么可以做的。如果他们必须在你处理问题时等待几天才能拿到产品,让他们知道他们要等多久。如果他们没有什么可做的,让他们知道,这样他们就可以继续他们的一天,而不用担心

用你的联系信息结束电子邮件

在电子邮件的结尾,包括你的名字和电话号码,以及你公司的网站,如果这是他们可以去获得更多信息的地方。让他们知道,他们的业务在你的电子邮件的结尾得到了重视和赞赏,以确保他们在整个情况下感到被尊重。

以下是一些模板,希望能够能对你的日常跟进文案写作有所帮助。

如果你有任何评价,欢迎在评论区留言。

邮件模板

模板1

Dear Mr. or Ms Customer,

Thank you for placing an order with our company! We appreciate that very much, and we will do our best to process your order as swiftly as possible.

Unfortunately, a slight delay occurred in the delivery time of one of your products by a few days – it is now expected to arrive on February 5th instead of February 1st, as it was initially planned. Our company apologizes for this inconvenience. We strive to ensure that you receive your order on time.

We hope for your understanding and prompt approval.

Yours sincerely,

模板2

Dear Mr Customer,

Thank you for being a great customer of ours. We have been making regular deliveries for your business between 9-10 am every weekday morning. However, we have noticed that there has been a steady decline in the number of boxes sent to you by our company within these peak hours due to various reasons – weather conditions, truck shortage, heavy traffic etc.

As a result, we’re writing to let you know that our company will not make deliveries between 9-10 am on weekdays anymore. We request your co-operation in this matter to keep delivering the goods at a steady pace without any delays. Please do let us know if you have any concerns or questions about this matter. We are available on the contact details given below.

Thank you,

模板3

Dear

[customer name],

Please accept our deepest apologies for your [productlate ]’s arrival. The reason for this email is to inform you of our mistake and what we will do about it. [Customer, include a personal touch if you feel comfortable doing so.] We apologize for any inconvenience that may have been caused by us. A similar situation recently happened with another customer for the same reason, so we have decided to offer you a discount of 10% on your next purchase. Please reply to this email if you would like us to apply this coupon to your next order.

If there is another option, please let me know to help solve this situation or any questions.

Sincerely,

模板4

Dear (Customer Name),

I’m writing to apologize for the late delivery of (order number). I hope you will forgive me and allow us another chance.

As mentioned before, our company has been having trouble with shipping delays due to heavy snowfall in (name of state or province) during the month of (month). We offer complimentary overnight shipping but are still having difficulty delivering.

I believe we have now found a solution. We will be able to ship your order (insert number here or an approximation) by (date). This is the latest estimated delivery date. It has been delayed twice already. I hope you understand that this may not be accurate and can only be finalized upon shipment.

We apologize for the inconvenience and can assure you we are doing everything we can to resolve this issue as soon as possible. 

If you have any questions, please contact me directly at (your email) or call us at (our number).

Thank you for your patience and understanding.

Best regards,

模板5

Dear [customer name],

I hope this email finds you well. I want to apologize for the delay of [package name] delivery, which was intended for [date]. We had some issues with [reason] and had to send our team out on an emergency basis. As a result, we had some delays in meeting our standard delivery time.

Please allow me to offer you a full refund on the shipping costs for this package. I am also offering you an extended complimentary service of [time] days for your subsequent purchases with us, including free expedited shipping. We are more than happy to provide you with better customer service in the future.

We are looking forward to being of service to you again.

Please don’t hesitate to contact me if you have any questions or concerns.

Yours truly,

模板6

Dear Sir/Madam,

We sincerely apologize for not sending your order on time.

The delivery was delayed because of the current severe weather conditions, affecting other companies such as ours. Rest assured that we will monitor and expedite orders that will be shipped out during this period.

This is our company policy, and we aim to provide the best service possible to you.

We would like to take this opportunity to thank you for your understanding and patience.

Yours sincerely,

模板7

Dear ____,

I’m sorry to hear that you have not received your order. I was not aware of any problems with the delivery since it should have arrived at your warehouse before Friday.

Please check if anything has been delivered to your warehouse by mistake or contact our courier company for further investigation. I will contact them immediately and try to get an update for you.

We will do everything we can to resolve the problem and deliver your order as soon as possible. I apologize profusely for this inconvenience. Please let me know if there is anything else I can help you with.

I look forward to hearing from you soon!

Best regards,

模板8

Dear (customer name),

We would like to update you on the status of your order (order number). Unfortunately, we were unable to send out the order on time, and this is due to (the reason why we could not meet our deadline, e.g. power outage). We are genuinely sorry for the delay in delivery. Still, We have included an (e.g. extra free product) as a small token of our appreciation for your patience and understanding during the wait.

Please find attached an invoice for any additional payment needed.

If you have any further questions or concerns, please do not hesitate to contact us directly at (customer support email).

We look forward to working with you again in the future.

Sincerely,

模板9

Dear [customer name],

It’s my/our pleasure to present you our new ___ collection. We are very excited about this launch, but at the same time, I/we feel obliged to apologize for the delay in shipment that occurred yesterday. The reason for this late delivery is a technical failure caused by one of our suppliers. Still, we were able to solve this issue with our last-minute preparations. We will deliver the missing items as soon as possible and ask for your understanding since it is not a mistake from our side.

Please find attached our invoice with the new ___ collection. Let us know if you have any questions or need further information about anything.

Yours sincerely,

Sincerely yours,

模板10

Dear [customer’s name],

Due to a technical error in our warehouse, your shipment was one day delayed. We apologize for this inconvenience and any inconvenience it has caused you. To prevent similar mistakes from occurring in the future, we have decided to invest in an inventory management system that will automate some of the more tedious aspects of our business. This will allow our company to operate faster and more accurately to provide you with superior service.

We hope that this shows our commitment to your satisfaction. We are sorry for any problems this has caused and are committed to providing the best possible services in the future.

Sincerely,

Your name here

模板11

Dear 

________,

Thank you for your interest in our products.

As requested, this email contains information on the delivery date of your order. We apologize for any inconvenience caused by this late shipment. Our company is family-owned and operated, making these decisions difficult for everyone involved with the company. However, we must place customer satisfaction as our top priority.

You may have noticed that the current delivery time for your order is more than what was initially stated. We are currently experiencing an unexpected increase in the demand for our products, which has created a temporary delay. Our new estimated date of arrival for your shipment is. We apologize again for any inconvenience this late delivery may cause on your end.

If you have any further questions or concerns, please feel free to contact us at __________. We are available Monday-Friday from to. You can also email us with any urgent requests or inquiries.

We appreciate your patience and look forward to working with you again in the future.

Sincerely,

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