如何要求客户好评-英文邮件模板大全(2022)

当产品已经出去了,客户的要求因人而异。我们希望客户在收到我们的产品和服务后,能够满意。然而,有很多人不知道如何要求赞美之词或积极评价。

基本原则

这里有一些关于如何要求一个好的评论的提示。在了解这些提示后,你应该知道,要求一个好的评论绝对不是一件容易的事。然而,如果你做得好,它可能是产生更多销售或从客户那里获得更好评论的最佳方式之一。

感谢

在要求顾客发表评论之前,先感谢他们的购买行为是很重要的。建议采用以下方式。”感谢您购买我们的产品/服务,希望您在收到产品后能给我们一个好的评价 “或 “我们努力工作,精心制作这个产品,请您给我们一个好的评价,让我们知道如何改进它”。

时机

要求反馈的时机也很关键。过早地要求客户对你公司的产品或服务提出意见,只会让他们感到不适和不快:”我们刚刚发布了这个产品,请给我们一个积极的评价,以便我们为产品做宣传”。

太晚要求反馈也是没有意义的。如果你要求他们在购买一个月后给出评论,一些客户可能会忘记你的产品或服务。

最好是至少等7天后再要求评论或正面评价。在顾客对产品已经很满意的情况下要求他们提供好评,会让他们感到更加满意和高兴。

形式

要求客户以书面或口头形式给予好评也是公司可以使用的另一种方式,要求客户给予正面评价。

– 书面:发送一封感谢信以及询问客户是否愿意留下他们的评论。在这种情况下,信中应附有反馈调查表,有英文和中文两种版本。

– 口头。这种方法可以通过打电话或拜访客户来使用,而不是给每个人寄信。以口头方式征求好的意见,不仅对公司有利,对顾客也有利,因为这样可以让他们更彻底地表达自己的意见。

途径

在公司没有预算或时间准备上述其他方法的情况下,要求客户在特定的网站,如谷歌、Facebook等,给出好的评论也是另一种有效的征求意见方式。每个网站通常都会提供自己的反馈表,使买家在收到产品或服务后能够轻松写下他们的意见和评论。

方式

最重要的一点是不要用错误的方式要求好的评论。在你得罪了顾客之后再向他们征求意见,不仅会让顾客感到不舒服,还可能让他们根本就不愿意做出任何回应。

正确的方法是找出什么样的不满意的顾客,如何让他们满意,或者你的公司如何改进,以补偿顾客的不便。

以下是一些模板,希望能够能对你的日常跟进文案写作有所帮助。

如果你有任何评价,欢迎在评论区留言。

邮件模板

模板1

Dear Mr/Ms 〇〇,

We hope you’re doing well.

We would like to express our gratitude for your support of our company.

Our product has been highly evaluated by many customers who have experience using it. We would really appreciate you taking a moment from your busy schedule to provide some feedback on that. Some suggestions that you may consider including in your post:

Our company’s strengths: 1. 2. …

 *Please note that the review needs to be 100% honest. We would like you to provide your personal thoughts about the product only ( not business connection or anything else).

The feedback is greatly appreciated and will be used to improve our services.

Thank you for your time and cooperation,

Yours sincerely,

模板2

Dear Customer,

Thank you for choosing to deal with us.

We hope that we can continuously provide a better service to you and your company.

We sincerely invite you to leave a message on our website xxx after this order has been finished successfully. Your opinions will help us improve our quality and service! We do believe that there could be some ideas that are helpful for our future improvement.

Thank you very much!

模板3

Dear ____,

Thank you for your purchase from our company. We are happy that we could help you make your daily life more convenient and it is our honour to know that you like our product.

We sincerely hope every customer will be satisfied with the product. If there is any problem, we will always be beside you and provide relevant service and support.

We hope you could leave a positive review on our company and product. We will build up our business and improve our service according to the customers’ needs.

The link for review is: ____

Thank you so much!

模板4

Dear (sales manager, salesperson),

I’m (name) from (company name). We received the (order quantity) of (type of product) this afternoon.

I want to thank you for your time and effort on this project. I think it came out great!

We are happy with your company’s work and would like to do business with you again in the future.

Regarding this order, I’d love to hear your feedback on what we did well and how we can continue improving for next time.

Please let us know if there is anything else you need from us or any other information or support that we can provide.

Thanks again,

(Your Name)

模板5

Dear XXX,

I wanted to take a moment to thank you for choosing XXX this round.

It was indeed our pleasure serving you the last time, and we are so glad that you have taken your time to leave us feedback after each round.

It is much appreciated when our customers take their time to voice what they think about our service. We work hard to achieve better quality service for our customers.

I am sorry that you did not enjoy the last round as much as we would like to. I hope I can find ways to improve our service in the future games: please let me know if there is anything we could do better or what you think we should focus on next round.

Thanks!

模板6

Dear Mr./Ms. X,

Thank you for choosing our company to work with, and we are delighted that we were able to meet all your demands! We hope that we will have a long-term cooperation in the future. I would like to ask if you can give us your feedback about our service after receiving your order?

We value all your remarks, and we will try our best to improve our service. Please help us to create the best conditions for everyone who wants to cooperate with us! Your opinion is very important for us, so please let me know if you have any suggestions on improving our future.

Sincerely,

模板7

Dear Miss / Mr.

Smith,

Thank you so much for the lovely comments you have made on our website. We are really pleased that you have been satisfied with our products and services.

We would be grateful if you could spare a few minutes to complete the form below. Your feedback is precious for us to improve our future services. In addition, your constructive comments will also help other customers get a better understanding of our business.

Thank you so much again, and looking forward to hearing from you soon.

Yours sincerely,

模板8

Dear XXX

I am so glad to receive your letter. Your satisfaction makes us happy, and I really appreciate that you took the time to write it down because we always believe that only through customer feedback can we understand what kind of quality they expect from us or learn how to improve our service level.

You asked me if there is any other way to improve our service, and I will like to make a brief introduction. As you know, we can work with your company to offer the best services and the best product, however, what we should do is not only focus on our own benefit but also take care of all customers’ benefits in which we treat every customer as an individual and provide them with individualized service.

I hope you will be a regular customer of ours and I am very willing to hear your advice at any time. Meanwhile, I hope that we can have more chances to cooperate together in future!

Best Regards!

模板9

Dear XXX,

First of all, I would like to thank you for choosing our company. It is a great honour

to have been able to meet your requirements in the field of [Product(Service)].

It is my pleasure that we were able to provide you with [briefly introduce what it was

your business], and I hope everything went smoothly in the process.

To express my sincere appreciation for your business, I would like to send you a follow-up letter with a few comments from our end. In addition, I will also hope that this letter can bring satisfaction and encouragement to you at the same time!

Please see below for details.

Sincerely,

模板10

Dear Mr. / Mrs.

I was thrilled to receive your letter of compliment for our products that you have recently received. Your satisfaction with the quality and service is essential for us. Therefore I would like to say thank you so much for writing this kind letter.

We are still committed to offering the best level of quality and service to all of our customers. And we hope that you can give your further support and preference to us for your next purchase.

Yours Sincerely,

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